No matter what I do, I can’t clear the red notification icon from the menu and the new features section. What can I do to clear it??
Hi @Skaiser. I would try to uninstall the Ring app, reboot your phone, and reinstall the Ring app. This will ensure that you are running on the latest version of the app and that all seen notifications are cleared. I hope this helps!
Hey neighbor! If your New Features notifications won’t go away, you can can manually clear it in the Ring app. Tap on What’s New and then tap the icon with a check mark in it on the top right. If you’re running iOS, you can find more information on how to do this and troubleshoot notification issues on iOS here. If you’re running Android, you can find more information on how to do this and troubleshoot notification issues on Android here.
In the event that your Ring app is still not behaving as it should, we recommend reaching out to our support team for additional help. If the steps in that article do not resolve your concern, please give our support team a call at one of the numbers available here so they can take a closer look. If you are outside of the US, please go here to see how to contact support.