Can I transfer my protect basic plan to my new device?

[Raver78]

I have just replaced my doorbell with a newer model. I have a protect basic plan for my old device, and want to transfer that to my new device, so my old device is no longer the one device on my plan but my new device is.

I can’t find anywhere I can do that. Can i do that or will I have to cancel my original protect basic plan and take out an entirely new plan?

[user71058]

I had to cancel old protect account and take out a new one.

[Tom_Ring]

Hi @Raver78. This is the correct way to approach this issue. If applicable, you’ll receive a pro-rated refund.

@user71058

I had to cancel old protect account and take out a new one.