Can I retrieve video from before I had Protection Plan?

I just bought the protection plan today. Unfortunately someone stole my packages a few hours before I subscribed to the protection plan. I am curious as to if I can get those video’s from a few hours ago. Does anyone know how I could do that if I can? Thanks in advance.

Hi @dyscyple. If you were not subscribed to a Ring Protect Plan, the raw video files are automatically deleted unless you posted the video to the Neighbors App while the Live View event was occurring. Since there was a lapse in your plan, there will be no way to retrieve this video. Now that you are subscribed, you should have access to any new recordings going forward. We recommend also downloading any important recordings. :smiley_cat:

Yeah…that sucks.