Two of my cameras have an error message, “stopped receiving power. To keep it online and avoid draining its battery, reconnect power soon.” One is a stickup camera connected to a wall socket The other is a spotlight camera connected to a solar panel. So far I have switched power cables with a device that does not have that issue, purchased a new power cable, used different wall sockets, and purchased a new battery. I have also set up the camera as “wired” and as “battery” for the power mode. I have rebooted the devices numerous times and uninstalled and reinstalled the app. Finally, the error message appears when I use Apple and Android devices.
I’m having the same issue. I have contacted ring about this a few times, and they send out a new camera, but the issue persists. They said it was the WiFi but there is no issue with that.
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Hi @PSBoardman7 and @tweedy_CA. Thank you for listing out the different troubleshooting steps you’ve already taken. These are all the steps I would have suggested based on the issue you’re experiencing. The only other thing I’d suggest trying is to completely reset your Cameras by holding down the setup button for 20 seconds. After the reset is done, complete a new setup in the Ring app using the steps under Set Up a Device.
If that doesn’t resolve this, and you continue to receive this message, please follow up with our support team to investigate this further. If you are outside of the US, please visit here to see how to contact support. This issue may need to be escalated to a higher level of support if it affects a replacement device as well, so be sure to mention if you have previously called in for this concern.