Bye, bye, ...the day...the Ring Pro Died
I have had the Ring Pro for about 2.5 years. Aside from a few bugs it worked as exepcted. Yesterday it went dead. The app indicated no WiFi signal. Per the instructions, I removed the cover and pressed the side button. No response. No light. No sound. No nothing. So then I thought well maybe it isn't getting power. I checked the fuse in my house fuse panel. All was right. I then removed the mounting screws and pulled the doorbell from the wall. No physical damage and the lead wires were secure. I then loosened the lead screws and disconnected the lead wires. After disconnecting, the ends touched and sparked. The doorbell inside the house rang. The only conclusion I can draw from all of this is that the issue is in the doorbell. It worked without issue for years. Nothing has changed. Anyone else experience this? Any advice? It seems like it should last longer than a couple years.
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21-11-2019 03:24:25
Responses (19)
- C
Hey neighbors. If your Video Doorbell Pro is unresponsive, please review the following troubleshooting steps: - Review the [Hardwiring Checklist](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520) for the Video Doorbell Pro. Insufficient power can prevent your Doorbell from working properly and may cause it to be unresponsive. - After verifying the Hardwiring Checklist to ensure both the wiring and the power are solid, try resetting your Doorbell completely by holding down the setup button for at least 20 seconds. - Once the reset is done, attempt to reconnect your Doorbell in the Ring app using the steps under Set Up a Device. If everything appears to look correct but the Doorbell is still unresponsive after attempting the reset, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can review your device's [warranty](https://ring.com/warranty) and determine the best resolution. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-10-2022 06:48:35
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- J
Had a similar problem… called support and they recommend trying to discount the unit from the power source and reconnect the doorbell. It came back to life.
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30-01-2023 05:18:04
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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01-03-2023 05:18:36
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Kamak
Mine just died. Bought Aug 2020. 2.2 years later, Oct 2022, poof.
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13-10-2022 11:30:02
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