Buying used ring devicec

Hi, I bought used ring device at facebook market place, the problem is I’m not sure if he/she is the original owner of the device. Tried to transfer the device and it take 15days. Just one day passed and the transfer got denied. Thinking about the seller was not the owner maybe stollen device. What should i need to do to transfer the device?

Hi @user55200. Since the Ring Community is a public forum, we don’t have access to any information regarding the device you purchased. In this case, it’s best to follow up with our support team to see what options may be available regarding the used device you purchased. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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