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Bug Fix Request: Ring Spotlight Cam Pro often shows -95 RSSI
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wireless-security-cameras
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I have two separate Ring Spotlight Cam Pro cameras, purchased several months apart, and connected on different routers. In the Ring app, sometimes I notice that the camera Wifi icon shows "red no signal", and Device Health shows RSSI of -95. Of course it would be just about impossible for the camera to even function at -95... When the app is showing this condition, I have found that if I enable Live View, the view is seen immediately with completely clear video. When Live view is terminated, the resulting video is communicated to the timeline immediately -- something that would not happen if RSSI was even vaguely near -95. After doing this trick of triggering Live view, the camera icon corrects itself, and health correctly shows RSSI of -59 or so. So there is some bug in the firmware that makes these cameras occasionally show RSSI of -95. Please have your firmware engineers fix the bug so that neophyte users won't be scared of the red icon, and your support people won't be overwhelmed by people wondering why they have such bad signal and these red icons... Basically you can make it so that if the firmware (falsely) senses RSSI of -95, just do a retry and the correct signal level will be revealed. It would be a simple fix for sure. By the way, I write network and wireless firmware on IOT devices for a living. I have two routers -- one I created myself, and another provided by the cable company. Both do the same thing even though the firmware is surely completely different. For sure this is a bug in the Ring Spotlight Cam Pro cameras causing it to report RSSI of -95. No other ring cameras do this, and we have multiple Ring cameras of various kinds connected to each of these routers.

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01-12-2023 04:43:56

Responses (2)

  • J

    5 posts were merged into an existing topic: RSSI jumping/poor connection 3 votes have been moved.

    0

    13-12-2023 05:32:01

    • J

      0

      13-12-2023 05:32:01

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