Broken dowel from new Ring security sign

I received my Ring sign today but the plastic dowel (blue circled) is cracked so the sign barely stays up. How could I get a dowel replacement? Thanks

Hi @iRing. For this concern, you’ll have to reach out to our support team. With this being a neighbor to neighbor support forum, we’re unable to send out replacement parts or process exchanges. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.