Responses (11)

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  parpaul68

  The screen shot I attach previously is what I get about every other time I try connecting to Wi-Fi.

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  04-10-2021 02:09:58

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  Tom_Ring

  Hi @parpaul68. Have you tried connecting this Ring Bridge to a wifi hotspot? If it does connect, that will let you know there may be a problem with your home wifi network. If you are still having issues getting this connected, try reaching out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  05-10-2021 04:19:16

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  parpaul68

  I have and that worked. But when trying to change Wi-Fi back I would encounter the same issue. The concern I have is no other devices including my ring cameras are having and issue. And the bridge worked well before but then all of the sudden would not connect.

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  06-10-2021 11:41:31

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  Tom_Ring

  Hi @parpaul68. I suggest reaching out to our support team so they can look into this for you. [quote="Tom_Ring, post:11, topic:10804"] Please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. [/quote]

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  11-10-2021 05:03:14

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  user18774

  Hi there! I too tried EVERYTHING, I thought, was ready to throw the bridge at the wall and walk away. THEN I tried one more thing, turned OFF the internet security (I.e. Norton 360 in my case) on my iPhone. After doing that set up was no problem. Didn’t even have to change over to Airplane Mode. Hope this helps someone else.

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  27-07-2022 04:35:49

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  Caitlyn_Ring

  Hi @user18774. I'm glad you got your Bridge up and running, and thank you for sharing this helpful tip. It may help other neighbors who happen to have any internet security programs on their phone. :)

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  28-07-2022 05:27:26

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  user19754

  I figured it out. If you recently updated your modem and router the ring bridge cant find 5ghz frequency very well. It can find 2.4ghz modem speed. I reset the bridge, let the device connect to its ring network then i went to the modem configuration (found on your modem manual) also note when logging on that site theres a site safety warning which you can bypass by going to advance and click proceed to site. Once in the modem configuration setting you need to change the band setting to enable or disable depending on your current setting. Now have the bridge look for the wifi. Hopefully It'll find the 2.4ghz modem wifi and connect. Took forever but ring bridge is not up to date with 5ghz modem wifi. Good luck hope it works.

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  05-08-2022 04:57:13

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  user_1bf927

  My solution was to ensure that my iPhone with the Ring app and the Ring Bridge were on the same WiFi network. I tried every other method discussed here, and I still could not connect the Ring Smart Plug to the Ring Bridge. I have several WiFi networks in my home and I found my phone was on a different network than I used to set up the Bridge. I changed my phone WiFi network to the same network as the Bridge, and the Smart Plug successfully connected on the next attempt.

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  21-12-2024 07:52:00