Bought house and Ring included, but still registered to old owner???

We bought our home in June. It’s now almost September and the previous owner won’t respond to our email from us or the realtor. We can’t set up the Ring due to account already present at our address. I don’t know why I have to ask here? Tried customer support and keep getting same answer. Ask community? Lol please help! Thanks

Hey @TomP71. If you reach out to our support team directly, they may be able to escalate this for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.