‎Both battery spotlight cameras not working

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user65258

Both battery spotlight cameras not working

hardwired-security-cameras

troubleshooting

Got 2 spotlight cameras had 1 for 2 years (never had issues but now stopped working) & the other I’ve had 2 weeks & now stopped working. Both batteries charged & not turning on. I have a ring door bell I’ve had for years & never had any issues. Can anyone help? Or had same issues ..

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05-11-2023 10:04:09

Responses (2)

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Tom_Ring

Hi @user65258. Start by performing a reset on your device. You can do this by pressing and holding the setup button for 20 seconds, then releasing it. Once that is complete, you can reconnect it to WiFi. Let me know if this helps.

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07-11-2023 05:31:24

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Lounga

Hi, I have the same problem, I followed all the steps you mentioned but the problem persists.
2 batteries were fully charged when I plugged them there were 2 red lights when I opened the cover.

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22-02-2024 07:20:49

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Caitlyn_Ring

Hi @Lounga. If you’ve tried the reset that Tom suggested in his previous reply and that did not resolve this issue, please reach out to our support team at one of the numbers available here for more in-depth assistance. You can also get in touch with our support team on Facebook @Ring.

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23-02-2024 05:00:52

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system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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24-03-2024 05:00:52

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