Blue light of death

For some reason tonite the ring bridge decides not to connect to the network. I’ve restarted the router, reset the bridge…deleted it and set it up from scratch. It says the firmware can’t be downloaded. No luck

Very frustrating.

Any help would be greatly appreciated.


Same here. Any way to contact a real person at ring?

I finally spoke with a rep at ring. She told me they are working on an update for the bridge and would email me when it is done.

Fingers crossed.

Hi neighbor! There was a report of this from our teams over the weekend, in which it looks to have been resolved right away. This should be working as intended for you now. :slight_smile:

If you still need assistance here is our Bridge troubleshooting and setup Help Center article. As always, you are also welcome to give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.