For weeks now, I am unable to view my motion events (it says there is motion but I get a black 40 second video) it also keeps disconnecting from the network saying (offline) a lot. What can I do? I have done a hard reset, removed the app from my phone many of times and it’s still not working.
I get just a black picture and times out for 40sec. in motion detected.
Hi @Arry. What is the RSSI for this device? A poor RSSI can lead to an intermittent connection. Also, is the video black when you perform a Live View? If this is the case, I would recommend reaching out to our support team to look into this for you.
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