I have a ring doorbell 2 spotlight cams and 1 stick up cam. I’ve had most of them for about 2 months and just bought one spotlight cam a week or so ago. Everything was working perfectly until today (9/24/20). Today all of a sudden I had lots of black screens on recordings and unverified motion notices and I can’t access the live view most of the time. It’s very hit or miss with everything. Nothing has changed on my end of things at all. I spent a lot of time looking over this issue. There were no updates on my modem, router, or cameras. I factory reset my modem, router, and cameras and no better. I tried port forwarding and disabling all firewalls etc. and nothing has fixed it. It’ll be fine for a little while but then go right back to the black screens and no live view. I am running an eero mesh network and internet coverage and speed is very good. Averaging at least 60 to 70 mbps and that’s in my worst areas above the garage etc. the RSSI values are good too for all the devices on Rings end.
There is only one conclusion that I can come to and that is somehow I’ve got the bad end of the ring server stick. I don’t know if there was some change on their end today but it is a sudden problem and nothing on my end has changed.
I called ring support which seemed to work while I was on the phone with the guy but I think now it was just a coincidence. Shortly after disconnecting with him it was right back at it. I did what he told me to a few more times which was just disconnecting from WiFi and reconnecting and it didn’t work at all the next few times. I think he thought it was a firmware issue with the cameras not connecting well. But I don’t think so after factory resetting them all. It could still be a firmware thing I suppose but I imagine more people would all of a sudden be having this issue today.
If anyone else is having this type of problem out of the blue without changing anything let me know I’d like to see what other patterns might emerge such as network technology etc.