Black and white video
I have two wired doorbells and have today changed my router. I now notice that both doorbells are only showing black and white video images. I have done a reset on the back door bell and it shows good wifi but the video is still black and white. My two security cameras are showing a colour image. Any ideas to get back the colour on the doorbells?
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17-11-2022 02:07:48
Responses (10)
- T
I have contacted support twice and was told removing my device from my Account and re-adding it would solve the issue. Is that not accurate?
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21-11-2022 03:50:45
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CHi @Turtles94. I would recommend following the troubleshooting instructions provided by our support team when you reach out to them. The Ring Community is a public forum where we can offer general troubleshooting assistance, while our support team offers more in-depth assistance that may be different depending on the situation.
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21-11-2022 07:23:11
- J
Hi neighbors. This concern was resolved, and the Doorbell Wired should no longer be stuck in night vision during the day. If it is, please give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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15-11-2023 07:19:00
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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15-12-2023 07:19:37
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Caitlyn_Ring
Hey neighbors, thanks for sharing some example photos. As of 17:10 UTC on November 18th, our team was made aware of a concern where Video Doorbell Wired devices are remaining in night vision mode which is causing black and white video. There are no workarounds available at this time, but our teams are working hard to get this resolved as quickly as possible. You can check status.ring.com for the current status of this concern.
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21-11-2022 03:16:23
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