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Black and white live view
I have a indoor plug in stick up cam and the last few days the live view has gone black and white.Unplugged the cam for 5 minutes and plugged it back in and all was well until the next morning I noticed it was back to black and white again. Did a full uninstall/reset this time and once again it fixed the problem...until the next day when it was back to black and white .Only had the cam a couple of months so a fault or was it the last update to blame?
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04-11-2020 15:45:08
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Caitlyn_Ring
Hi @Dingdongdog. Is the Indoor Cam in a dark or well-lit room? If it is in a dark room or area, it's possible the night vision is triggering due to the lack of light in the Cam's view. If the area is well-lit and this is still happening, try a full reset by holding down the setup button for at least 20 seconds. Then you'll need to take the Cam through a new setup in the Ring App by following the steps under Set Up a Device. If that does not resolve the persistent black and white view from the Live View, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a deeper look at your device and account to determine what the problem is. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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05-11-2020 17:31:52
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