Billing Department

I need to speak to someone in the billing department about a product return. I have the RMA number but no tracking info. I cannot get past either the phone call center or chat service. They will not help me unless I can provide a tracking number, which I have repeatedly told them I don’t have. I have spent about 3 hours between the two call centers.
How do I get through to the maze and get to speak to someone, preferably in the USA in the billing department.
If I don’t get to speak to someone with whom I can have a logical conversation I will just dispute the credit card charge, really frustrating

Hi @RussellT. I’m sorry to hear you haven’t found a resolution for your return yet. Since the Ring Community is a public neighbor-to-neighbor forum, we aren’t able to help with a return or anything account-specific. I know you said that you have reached out to our support team before, but they are going to be the ones that can look at your account and help with the return process. Please try following up with our support team and letting them know you haven’t received an update or resolution yet. You can give our support team a call at one of the numbers available here.