[quote="articlewiki, post:1, topic:236776"] Ring payments are totally messed up. I have 3 cameras and a £34 subscription for each camera, all paid up until March 2024. So I purchase a new camera, pay the £34, but it starts a trial, keeps giving messages that footage will be lost in x amount of days, I’m like that must be a mistake because I’m all paid un till [/quote] for every brand new device being setup on the account, youll have the 1 month free subscription, so if you have plan already for the new device. u can just disregard the trial message.

Hi @articlewiki. Setting up a new device will provide you with a free 30 day trial of the Ring Protect plan. This trial shouldn't impact any existing plans, and you would lose any videos your new device recorded once the trial ends. Once a video has been deleted, either manually or automatically due to time/plan coverage, it can no longer be recovered. If you're experiencing any issues with your plan, or need help with billing, please reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) for further assistance. The Ring Community is a public forum, so we aren't able to access your plan or billing details.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.