Feature Request Board
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Better documentation for working with a 3rd party local alarm armed response
Many ADT systems link to a 3rd party local armed response rather than just calling the police. Typically they're on an action plan, or on emergency contacts. There should be a "best practice" that's provided by Ring Alarm Monitoring for these local security companies, so that customers coming from traditional alarm systems are 100% assured Ring monitoring is working. Your customer service reps and Ring dispatch confuse your "guard" services, and keep referring to an action plan. there should also be a test drill to insure everything is working properly.
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26-08-2023 20:39:54
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