Feature Request Board

Browse posts, comment and give us recommendations for improvement about features on Ring.com and in the Ring app.

M
Better documentation for working with a 3rd party local alarm armed response
alarm
product-request
professional-monitoring

Many ADT systems link to a 3rd party local armed response rather than just calling the police. Typically they're on an action plan, or on emergency contacts. There should be a "best practice" that's provided by Ring Alarm Monitoring for these local security companies, so that customers coming from traditional alarm systems are 100% assured Ring monitoring is working. Your customer service reps and Ring dispatch confuse your "guard" services, and keep referring to an action plan. there should also be a test drill to insure everything is working properly.

567

0

0

26-08-2023 20:39:54

Loading...
Loading...
Loading...Loading...Loading...Loading...Loading...Loading...Loading...
Loading...
Loading...Loading...Loading...Loading...Loading...Loading...Loading...
Loading...
Loading...Loading...Loading...Loading...Loading...Loading...Loading...

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members