Better customer service

You typed: "I ordered a Schlage Z Wave Connect deadbolt. The put a Ring Chime in a box and sent it to me instead. I called customer support numerous times to correct their mistake. They continue to pass the buck, saying they are going to contact logistics blah blah blah. Always a run around! The deadbolt was $199 and I am sitting here with a chime that I did not order!!! I ca not get anyone on the phone who can even pronounce Schlage. I ask for a Supervisor after the Rep said he just spoke to 2 of them, yet when I ask to speak to 1, they are always in a meeting. They are doing absolutely Nothing to rectify my order. I asked for a refund and they said again they had to contact logistics and I would get a response in 24 hours. It’s been over a week and NOTHING! This is horrible service to say the least. There are zero confirmation ticket numbers when calling with an issue, no email confirmations. Truly disheartening for this company. "

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Hi @Shanna04. This is not the experience we want you to have with Ring. Have you been able to get this resolved yet? With today being a Monday morning, I’m sure your concern is being handled with our Account Logistics department. It can take up to 3 business days for your order to be processed. If it has been that amount of time, please let me know if your Community email address is the same email you used for your support call. I can have our support team ping our Account Logistics team to make getting this resolved is a top priority. Thank you.