Smart Lighting
Battery won’t charge
What is the Reset Button for ? Received the light a week ago. Charged it to 100% with the USB cord then installed the light. The battery level has been dropping every day since. I have been checking it several times every day and The solar panel is Not charging the battery. Yesterday I even fixed it so I could move the light every hour to follow the sun. Still, No increase in the battery level. Suggestions please
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27-10-2022 11:05:55
Responses (9)
- U
And I did push the reset button and then reset up the light in the app
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30-10-2022 12:20:10
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- J
Hi @user26717. I’m happy to chime in here. Since you have tried the basic troubleshooting steps and are still having the same concern give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. They will be able to assist with more in-depth troubleshooting steps for your concern. If need be, they can also replace your Ring device as long as it is under [Rings' warranty](https://ring.com/warranty).
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31-10-2022 07:47:10
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- C•
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14-04-2023 11:20:32
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user26717
And I did push the Reset button and t
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30-10-2022 12:19:26
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