Battery no longer charges

Came home and doorbell offline, battery says 3% on app.

took out the battery to charge and no lights come on and doesnt charge.

Tried the chat support option but they basically told me to go away and ring support to troubleshoot… when doesnt need troubleshooting… it just doesnt work.

any advice next, is support here from Ring?

Hi @marc74. This is the Ring Community, a neighbor-to-neighbor support forum. The support team does not monitor this forum. If you have tried other chargers and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.