Battery low

Why does my doorbell cam keep saying battery is critically low and it has a solar charger

Hey @ShonDavis. The solar charger is meant to help keep your device charged, but you may need to still charge it in between weeks of usage. With about 4-6 hours of direct sunlight, the solar charger can give the Doorbell about a 10% trickle charge as day. If you are having more than 10 events a day, you may be having too much of an excessive of activity on the Doorbell which is draining the battery. I recommend to fully charge up the Doorbell manually, and then hook it back up to the solar charger and monitor it from there.

If you still see a rapid decline in the battery for the Doorbell after doing this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.