Has Ring changed their settings on their app? When my battery in my outdoor camera was low it would show which battery was low by battery left or right. Now it doesn’t show that and just shows Battery 1 or 2. So now I don’t know which one is which? Is the left 1 and right 2? Why have they changed it???
I agree that it’s confusing now because battery 1 and 2 don’t match up with the battery level icons on the settings screen. If you are facing the front of the camera, battery 1 is on the right side and battery 2 is on the left side.
Great! That clears up the confusion. I thought updates were meant to improve things for users not create confusion.
Thanks for the info. I had the same problem this morning.
Same here. Seems like less info to verify which battery to pull to charge. Maybe trying to add reason to buy a solar panel. I have some but not always an option as where camera is located.
I’m not so sure that I agree.
I just put a new battery in right side, my app says that “battery 1” is now 100% “battery 2” is 89%.
But; looking at my dashboard status online, it says “left battery” is 100% and “right battery” is 89%.
Perhaps the online version needs an update???
Whoever decided to change the battery names from Left Battery/Right Battery to Battery 1 Level and Battery 2 Level should be fired! Without the flashing light- which only comes when the battery is really low- the user has no idea which battery is which. Serve the customers who do not always have the luxury of changing batteries when they are at low levels- like seasonal homeowners, owners who use your products that are hours away from the camera and have to change the batteries when convenient, etc. Fire programmers and hire people who actually use the products.
You are correct, the web dashboard appears to have the labels for left battery and right battery flipped around when compared with the icons in the app. I just noticed that a few days ago myself.
Hey neighbors. I’ve passed this feedback onto my teams here so they can make sure the correct battery classification is appearing on the Device Health screen to avoid any confusion. Thank you for taking the time to share screenshots to show what you were seeing on your end.
Why was this changed? Left and Right was logical and simple. Now it’s 1 and 2 and people don’t know which is which. It was great and then you changed it. WHY?!?!?!
Why was it changed? Are you ignoring the question? Did you not notice that was the very last sentence in the post? Your users deserve an answer. Why did you change it?
That sums up exactly how I feel!!! Called help line someone out of the country stated “1= right hand side & 2= left hand side” I’m to angry to go and remove the batteries to see if this is correct information.
There was an iOS app update released today (v5.55.0) that changes the battery icons on the main device page to correspond to battery 1 and battery 2 in the device health page.
Well we now know Ring programmers are probably Middle East region changing battery labels read from right to left… Good job Ring with a backward unnecessary change that causes more confusion and issues for no reason at all!! Whoever approved change should be fired!
This is so crazy just been out to change a flat battery and the right one - from front is number 1 and flashing. But above I am sure someone says it has been corrected - thanks Ring for making something simple now complicated. Please ask your users before imposing stupid needless changes - that are clearly wrong -
Now my right battery is actually the left battery!! What are you thinking ring???
The incopetence grows - good and bad news. The Good - now both the app and web interface lable the batteries “Left” and “Right”. The Bad - now in BOTH the app and web interface the batteries are labeled backwards. The insanity of it all. UGH! UGH! UGH!
I’ve always had issues with the LEFT or RIGHT battery placement. Today, I saw my backyard ring spotlight cam was showing 26% on the left battery. I took a fully charged battery and replaced the left battery - from my position facing the front of the camera. After waiting a minute it still showed 26% on the left and 100% on the right battery? I then swapped positions of the batteries and sure enough, the 26% now moved to the RIGHT battery side.
So long story short (and after a long call with the ring support folks, in whatever country I was routed to) I came to the conclusion that the battery positions they report in my ring app are considered left and right if you are facing the BACK of the camera, not the front.
An easy way to see this in action is to stand in front of your ring spotlight cam, and if both batteries have some charge in them, pull out the LEFT battery while facing the front of the cam and close the case. Wait a few minutes, and you will see the app now shows the RIGHT battery is missing. This proves the ring app is referring to the batteries from the BACK of the camera not the front.
Easiest thing in the world would be for them to add a tiny line of text under the battery section that says, “As seen from the BACK of your ring camera” or some similar verbiage, Duh!