Battery Door Open Error Message
Getting the error battery door opened. I tried closing the battery lid with clicking sound more than 10 times and even tried resetting for 5 times. No use still showing the same error. How to stop these messages or get it to recognize the door is closed?
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19-05-2020 01:35:02
Responses (108)
- D
Hi all, just setup a brand new Spotlight cam and have encountered the Battery Door is open issue. Is there any update on if we can rectify this ourselves, or do we have to call CS to try and get a new one sent out?
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10-01-2022 04:07:39
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- 0
Installed a new spotlight camera with solar panel and was getting the “battery door is open” error code. I tried resetting and reinstalling the camera two times. Still had the same error. I followed the customer support links in the app to technical support and gave them a call. After granting access to my camera they verified it had an issue and are sending me a replacement camera. Sucks there was an issue but the replacement process was easy.
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13-01-2022 02:30:16
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- CI
I am so bothered by this. I have never had this issue as this is the 12th ring camera I am adding to my network. For years I have sang Rings praises but this camera issue is one that deserves correction. Keeps saying the battery door is open. Like everyone here I have tried many steps to resolve this issue. I used canned air, tried to ensure there was no debris, handled the camera with care, closed it numerous times carefully while listening for the click indicating it is shut. I have made sure the door was flush when set, no gaps in the compartment and have removed and replaced the camera 3 times on the app. My latest move was asking Ring to send a replacement. They did and after installing, GET THIS, the replacement camera as soon as I added the camera same message. RING WHAT GIVES?
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14-01-2022 05:26:23
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- C
This is so frustrating! I’ve just installed one for my mum and got this message - went through everything and ring sent our a new camera. Just installed the new camera and have exactly the same door open error message, what is going on?!
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14-01-2022 02:11:27
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user6924
I had this issue and found that when I removed the safety screw out of the back of the camera and pushed the sliding mounting plate right up and reinserted the safety screw, the battery warning signal had gone and had no issues whatsoever since. It really was as simple as that. Hope this helps as I see so many comments and no other solutions mentioned. 👍🏻
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02-01-2022 01:22:21
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