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  Caitlyn_Ring

  Hi @user52615. I'd suggest checking the RSSI on the Device Health page, which is a measure of how strong the wifi signal is. You can learn more about signal strength [here](https://support.ring.com/hc/en-gb/articles/217271526-Checking-Your-Ring-Device-s-Wifi-Signal-Strength). If the signal looks good but the Live View is still not connecting, try performing a quick reboot using the [reboot option](https://support.ring.com/hc/en-gb/articles/7438395032980-How-to-reboot-your-Ring-Video-Doorbell-or-Security-Camera-from-the-Ring-app-) on the Device Health page. This will take a few minutes, then try to activate the Live View again. Should this issue persist after trying the troubleshooting steps above, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. You can find the hours of operation for our support team [here](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours).

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  28-07-2023 05:21:54

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  user52615

  Hi, I’ve tried all those options and nothings changed. Looks like I’ll have to call for support!

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  08-08-2023 05:36:06

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  07-09-2023 05:36:16

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