All of a sudden the video has stopped working. Wi-Fi is working fine, rebooted the door cam, checked tape connection but can’t fix it. Any ideas?
Hi @user52615. I’d suggest checking the RSSI on the Device Health page, which is a measure of how strong the wifi signal is. You can learn more about signal strength here. If the signal looks good but the Live View is still not connecting, try performing a quick reboot using the reboot option on the Device Health page. This will take a few minutes, then try to activate the Live View again.
Should this issue persist after trying the troubleshooting steps above, please follow up with our support team for further assistance. You can find the hours of operation for our support team here.
Hi, I’ve tried all those options and nothings changed. Looks like I’ll have to call for support!
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