Battery Compartment Door open Fault

I purchased a “Ring Spotlight Camera” yesterday 23/4/22 ( Battery Version )
It showing in “Device Health” that the Battery door is open when it’s firmly closed and a warning saying the device may not function correctly.
The door is closed & Click Locked as it should.
Can this be resolved ?.
Or is it faulty.
Because I’m in good time for a replacement or refund.

Hi @rottybox21. Other neighbors have mentioned this concern in a similar thread here. I’d recommend referencing the troubleshooting tips and tricks in the marked solution. If those steps don’t resolve this concern, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.