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Back Mounting Plate for Ring floodlight Wired
Hello,One of the skews was broken and stuck in the backing plate. Is there any chance I can hard a new backplate (color white )with the gasket? They are not available from the ring.com.Thank you
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01-09-2020 16:08:14
Responses (1)
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So I dialed the phone number above and get in contact with one of the agents. He sent me an email and asked for a picture to confirmed the parts. I replied with the picture attached and he is shipping me the new parts today. The process was easy and straightforward and the agent (James) was very helpful.I will follow up again once I receive the parts.So far it was a great experience with Ring. The customer service is phenomenal!
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02-09-2020 23:02:39
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Tom_Ring
Hi @AaronKZ. I would reach out to our support team to see if there is a part available to send out to you. To help with this process, please take a picture of the part you need and have it handy, as the support team may need this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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01-09-2020 16:52:28
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