Further to this post, it would be helpful to see within the Ring app what addresses are supported by Auto-Verify for a given location, because it’s not obvious what street address(es) are supported by the Auto-Verify “algorithm”.
For example, if a building has a single street address eg. “6 Acacia Avenue” (with a Ring Intercom installed in “Flat 2, 6 Acacia Avenue”) then it would be useful for the app to spell out that “All properties within the building ‘6 Acacia Avenue’ will be supported by Auto-Verify.”
Similarly, if a single apartment building is comprised of multiple individual street addresses (as mine is - see other post for details) then it would be very helpful to have it confirmed in the app that “All properties within ‘58-72 Acacia Avenue’ will be supported by Auto-Verify”.
At the moment, because the Auto-Verify algorithm for determining a “supported” address is not known, it’s not possible to know if a particularly property address is supported, or not.
I do not, for example, have any clue if the other properties with unique street addresses inside my building are supported by Auto-Verify or not (and as far as I can tell, other than having one of my neighbours order an item that is delivered by Amazon, there’s no way to find out!)
Quick update: I took a phone call today from a Ring Intercom support engineer, specifically to discuss Auto-Verify usage in relation to “complex buildings”, and all of the above was acknowledged as being a valid idea which will be raised with the Ring app development team for consideration in a future release.
No promises, of course, but at least he now understands the issue and agreed the lack of in-app visibility in terms of what other addresses were “covered” by Auto-Verify within a building is less than ideal (particularly in relation to a “complex building”) .
He did mention that there are processes to identify incorrect addressing, but as there is currently no way for the end user to know what addresses are covered by Auto-Verify (the method Amazon may use to contact neighbours about Auto-Verify has apparently not yet been defined, let alone rolled out) it’s currently impossible for end-users to report a problem with addresses when they have no way to know a problem even exists.
Which makes it all the more vital that address coverage visibility within the app is improved.
I also pointed out that the delivery instruction “Front Door” is now ambiguous in terms of an apartment building with Ring Intercom + Auto-Verify (does it mean building front door or apartment front door?) so hopefully that will be made less ambiguous in future. Obviously I mean outside my apartment front door, but if my delivery is left inside (or even outside) my building front door it could be argued the delivery driver is not wrong, so best to eliminate that ambiguity…
- Ring FAQ
- Delivery instructions…