Authentication App

I agree 100% I am very new here, haven’t even installed the doorbell yet (waiting for the battery to charge - considering it says it arrives 50% charged, it seems to take forever. 5 hours and counting!) so I thought I’d familiarise myself with the website while waiting. So far, I had to log in 6 times! Seems every time I follow a link to another page, it asks me to log in again.

In fact I came here to complain about this, and found that I am not the first :confounded:

I’m new to ring but directly noticed the mandatory of 2FA.

But that solution is annoying to me as I can only get the codes by email or text message.

@Developers: Please take a look at Google Authenticator as it is state of the art. Me and I think lot of people using it every day for several years.

https://github.com/google/google-authenticator

31 Likes

I agree too. We need to be able to remember a specific device and leave it logged in. The 2FA is way too annoying. I have logged in serveral times today (in the last hour) already.

@KaJaKo and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You aren’t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you don’t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your “Thumbs Up” be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthorized-devices/idi-p/29468

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/37404

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-the-choice-to-opt/idi-p/37407

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-two-factor/idi-p/30171

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47870

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

@dbm80401 ,
@Spiffy
, and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You aren’t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you don’t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your “Thumbs Up” be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthorized-devices/idi-p/29468

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/37404

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-the-choice-to-opt/idi-p/37407

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-two-factor/idi-p/30171

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47870

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

@Bobbie , and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You aren’t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you don’t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your “Thumbs Up” be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthorized-devices/idi-p/29468

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/37404

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-the-choice-to-opt/idi-p/37407

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-two-factor/idi-p/30171

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47870

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

@CappyNear , and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You aren’t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you don’t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your “Thumbs Up” be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthorized-devices/idi-p/29468

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/37404

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-the-choice-to-opt/idi-p/37407

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-two-factor/idi-p/30171

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47870

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

@Jaharris72 ,
@JasJ
,
@e2600
,
@spakov
,
@kengetz
, and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You aren’t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you don’t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your “Thumbs Up” be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthori…

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/374…

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-th…

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-t…

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47…

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

@thefiresidecatt , and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You aren’t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you don’t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your “Thumbs Up” be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthori…

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/374…

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-th…

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-t…

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47…

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

@hsvsunshyn ,
@DrSonar
,
@robfwtx
, and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You aren’t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you don’t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your “Thumbs Up” be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthori…

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/374…

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-th…

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-t…

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47…

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

@MHouse44721 ,
@jkyoung
,
@Marsha11
,
@csutak40
,
@jtaylor113
, and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You aren’t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you don’t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your “Thumbs Up” be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthori…

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/374…

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-th…

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-t…

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47…

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

@jkyoung , and to others that read this post,

Let us all unite our voices concerning the current Two-Step-Verification process! You aren’t alone. This has been an ongoing issue across many other topic areas, just not here in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community!

Ring has made some verification improvements. After you initially log-in verify, you don’t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle).

Let your “Thumbs Up” be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ?

https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthori…

https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/374…

https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090

https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-th…

https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-t…

https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229

https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47…

https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210

https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

Can I please opt-out of the two-part log-in. I cannot log-in to see my Camera and look for an Authentication code on the same device.

Can I please opt-out of the two-part log-in. I cannot log-in to see my Camera and look for an Authentication code on the same device.

I couldn’t agree more. It’s frustrating to be forced through the two-step authentication process when I just want to check this forum! There is no need for this level of security for the vast majority of app activity. It should be much more user-friendly.

Thanks to @Boone for the list of similar requests. Unfortunately, the links aren’t functioning as hyperlinks, and I have to manually search for each one. I guess that’s another feature request!

And yes again from me! I had to go through all the rigmarole, just to click on “kudos” Grrrrr

Another vote for OTP instead of SMS/Email and 30-day ‘Remember Device’ option

I agree. Much prefer authenticator app for 2fa. Please give this option. Amazon already do!

As many others have said, please add google authenticator to the possible 2FA methods and add a timeout so an authentication woudl last for 30 mins or so.

Only providing 2FA via SMS and e-mail makes me doubt how seriously Ring take their security practices.

Given how easy it is to get the “wrong type of publicity” for security lapses - and having a history of faceplanting onto just such a situation - I’m surprised this isn’t already an option.

OTP support via Google Authenticator, 1Password, or the myriad alternate options is table stakes these days. Please prioritise and take your customers’ security seriously.

1 Like