Hey guys. I’m a professional installer who works with your gear sometimes and I’m impressed enough with it, but you need to hack in a little feature for me for covid-19.
I need you to give me the ability to use my own ring account as an installer to bind your cameras to the homeowner’s account.
I appreciate that the feature is heavy on bi-directional but you’re already doing that in this program. After I QRscan it on there are a variety of ways you could get his Wi-Fi credentials from him and not show me, since i’ll be there to make sure he has the app on his phone already.
This way I don’t have to touch his equipment to make sure he has a working ring security network. And after he passes the password once, i should be allowed to use it for all cameras on the site until i’m done that day. Because whenever I install ring it is a guarantee that I’m going to pass the customer’s phone back and forth with him a dozen times.
Basically here’s the workflow:
I install the camera and battery it up
My Ring account has “add for another ring user” as an option. I enter his email address.
I begin the “add” process, and meanwhile you’re prompting him to allow you to convey his wifi password through my phone to your camera.
His phone then receives a signal to pick up and complete the pairing process.
Then, i’ve never had to touch my customer’s gear.
Think about it and discuss it please. You’d be reducing a real embedded risk. You’d be surprised how much natural variation there is between customers!
~ daniel ~