Responses (108)

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  adrian4

  I can't believe this is a thing. The system should be armed given the state of sensors at the end of the countdown, rather than before. As long as the exit door is closed within the Exit Delay… it should be on and monitored and the system fully set. I've never encountered an alarm system that behaves in this way and should be 2 minutes work to implement, Shirley.

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  18-06-2021 01:10:17

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  sammedit

  It is ridiculous that there isn’t a way to open the door to let a pet in or out while the system is armed. Please add a feature that will allow me to push a button on the keypad or directly on the contact sensor and be able to open the door without having to disarm and then re-arm the alarm. Something like a 30 second bypass would be sufficient.

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  28-06-2021 07:09:29

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  seb101

  This is to address the issue referred to [here](https://community.ring.com/t/front-door-requires-bypass-if-open/3376) - namely the Ring system's inabilty to support arming the system while the main entry door to the home is open, which is a very common feature of alarm systems and how many people expect an alarm system to work. See [here](https://community.ring.com/t/front-door-requires-bypass-if-open/3376/61) for description of the problem specifically. The current behaviour is that if a sensor is in an invalid state (open, motion detected, tampered) when an 'Arm' button is pressed, the Ring system will alert the user that a sensor requires bypassing. However if the user does not acknowledge the bypass alert, **the Ring system silently fails to arm the system**. Your average home user does not understand the concept of a 'sensor bypass' which is quite a technical term and does not hint at the critical nature of the error - that the alarm system will fail to arm. So this leads to situations where people think they have set the alarm but in fact have not, which is the worst possible outcome. This exposes a serious flaw in the Ring system's arming logic. The alarm not getting armed after the user issues an explicit arming command is a critical error in a security system and needs to be avoided or alerted better than a hard to interpret 'bypass required' message. The requested feature is: When the system is armed, if any of the required sensors for that mode are in a state requiring bypass the user will be alerted with the usual 'Sensors Require Bypass' audio message. However at the end of the Exit Delay period the system will re-check the state of the sensors and arm the system with all valid sensors *at that point in time*, automatically exlcuding any sensors *still* in an invalid state (bypassed, open, motion detected, tampered etc.) I cannot think of a single situation where this logic would produce an unwanted or unexpected behaviour. It would still bypass invalid sensors, for example if a window had actually been accidently left open, but would still protect the property as best it could, and the user is still given fair warning a sensor was in a 'bypass required' state. Simultaneously, if a user sets the alarm with the main door open, but then closes it, or even with a window open but remembers to close it on the way out, the alarm is still armed and the property fully protected. This can be implemented as default behaviour, or to minimise impact to existing users, as an option for the system under the alarm system settings, something like a toggle switch with the caption "Arm system after exit delay in bypass situations" with the default being 'Off' which would be the current behaviour. Thank you!

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  28-06-2021 05:11:31

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  seb101

  This is to address the issue referred to [here](https://community.ring.com/t/front-door-requires-bypass-if-open/3376) - namely the Ring system’s inabilty to support arming the system while the main entry door to the home is open, which is a very common feature of alarm systems and how many people expect an alarm system to work. See [here](https://community.ring.com/t/front-door-requires-bypass-if-open/3376/61) for description of the problem specifically. The feature request is to add the feature or optional feature to allow the system to be armed while a contact sensor that has a placement setting of 'Main Door' is in an 'open' state. Specifically, when the system is armed, if only a sensor with a placement setting of 'Main Door' is in an 'open' state, the Ring system will not play the 'bypass required' message. The system will instead start the Exit Delay count-down and audio chime as normal but with the audible alert "Main Door Open" repeated every 10 seconds, until the Main Door is closed, at which point the Exit Delay chime continues as normal. At the end of the Exit Delay countdown the system will re-check the status of the Main Door sensor(s) and arm the system if they are all now in a valid state. If a 'Main Door' sensor is still 'open' at the end of the Exit Delay countdown the system will issue a loud warning tone and an audible alert stating "System not armed - Main Door still open" and abort the arming process. The placement setting of 'Main Door' already has functional impact, specifically that it triggers Entry Delay behaviour when the sensor is tripped while the system is armed. Adding this additional Exit Delay functionality is intuitive and in-line with the app logic.

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  28-06-2021 05:43:33

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  adamski

  My old Comfort system had a really great feature for this. You would press the exit button, and the alarm would not be set until the entry door had been closed. i.e. if it was closed, you had to open it and then close it. If it was already open you had to close it. If you did neither and the door remained closed, the alarm would not set, as it knew you had not exited. Of course this option is only for exiting whilst inside the house. Setting with the App should just arm. And in any event, the final door(s) must not be bypassed.

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  04-07-2021 02:44:50

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