App says "Please enter a valid phone number"
While signing up the minitoring (Setting --\> Monitoring), Ring app keeps asking to enter valid phone number eventhough it is a right number. (in xxx-xxx-xxxx format). Any idea why this happens? The field only allows number (only number keypad shows up in the app and +1 is already pre-filled), so I don't know why it complains. Any idea on how to bypass this?
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23-05-2020 02:29:29
Responses (32)
- R
As of April 8, 2022, the app is STILL NOT FIXED, same problem. Notice the Ring person who responded kept saying "it SHOULD be working as intended". *** We know it "SHOULD", so why isn't it FIXED as of 04/08/22, lmAo ?! *** (The Ring response came from a " Marley_Ring", anyone curious whether this person still works there as of 04/08/22, ha ha ?!)
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08-04-2022 09:50:20
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- C
Hi neighbors! If you're receiving this message when you're entering your phone number during the Professional Monitoring setup, please try the following troubleshooting steps: - Ensure the Ring app and your phone's OS are fully updated. You can see how to update your Ring app [here](https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App). - If you have a VPN on your phone or network, make sure this is disabled as the Ring app is not compatible with any VPNs. - Try the Professional Monitoring setup process on a different smartphone or tablet, if you have one available. - Try on wifi and also on cellular data to see if you can complete the setup process on one type of connection over the other. If the concern persists after trying these steps and you're still unable to complete your Professional Monitoring setup, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they look into this further. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
•1
27-04-2022 08:09:46
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user8592
How are people getting around this? Obv my £90 door bell will need to be returned if this isn’t possible to resolve. Have you all returned your door bells??
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08-04-2022 06:50:31
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