Does anyone know what to do or problem why this keeps happening as never used to do it. So if I get a motion alert and click on it the app loads but then just says loading. I have to shut the app down completely then reload to get it to work but say I have reloaded the app and get another notification even with app open it will not load without having the shut it down completely again
Hi @Bavman. I would try the following troubleshooting steps for your concern:
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Verify your Ring app and phone are up to date with the latest updates.
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Uninstall and reinstall the Ring app on your phone. Before uninstalling the app, make sure your phone is able to download the Ring app again.
If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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