App keeps removing my post of adult thief stealing my packages
I have two ring cameras, a doorbell and floodlight. Today, a man walked around my front and then up to my porch and attempted to steal my packages that were just delivered. The floodlight camera shows the person coming onto my property from his truck and then back to his truck. The doorbell camera shows the person's face and the actual act of stealing. I posted the floodlight video and then tried to post the doorbell video. A moderator keeps removing my doorbell video and is making up different reasons as to why. The first two times it was because of "unneighborly or inappropriate content". In my first post, I said that it looked like the thief hit every branch of the ugly tree he fell out of. In the second, I said he was a worthless thief. In the third, I said it was just part 2 of the encounter. In the forth, I said that Neighbors keeps removing my post. The reason I was told this time was because the moderator feels that I am posting the "same informartion". It's not the same information. It's a completely different video that shows the thief's face. Why is Neighbors trying to protect this thief from my actual neighbors being able to ID him? Why is a single moderator allowed to do whatever they want? Why is Ring removing the very ability that I purchased this product for? What is the point of this app and product if you can't actually use it? Do we have to use this product in fear of some power crazy moderator?
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26-05-2020 04:11:16
Responses (10)
- C
@username1978, hi. I hope you know we are trying to work with you and not against you in any way, shape or form. Your happiness and overall satisfaction with Ring is my top priority. I have just reached out to the team and have confirmed they have received your email and are responding. We appreciate your patience in the matter. I also want to clarify, yet again, that the Community (this site) and the Neighbors app (the site you're talking about) don't share moderators. I'm literally acting as a liason here trying to help you to the best of my ability.
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01-06-2020 06:59:46
UJennifer- I am the end user. I don't create, maintain or have any control over how you people provide your "support". You can clarify all the idiocy of Ring's policies and practices to me all you want but I am powerless to make any changes. If you don't want people requesting support for the Neighbors App on the Community site, then you shouldn't direct people to the Community site for support for the Neighbors App. It's literally listed on support.ring's FAQs and Knowledge Base.
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01-06-2020 08:20:55
SI have been experiencing the same issue for over a year. The neighborsapp has been deleting every single posts I posted. At first it was flagged for Inappropriate language when I did no such thing, I called Ring representative they couldn’t resolve the issue and tried to say the neighbor posts are Not regulated by ring. It was so frustrating. Till this day, I realized there’s a loophole, anyone can delete the videos, especially for real stealing packages and criminal activities. I hate the ring neighbors app it’s entirely useless when I can’t share any posts.
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03-12-2020 03:25:30
SRing and Neigbor app support is the worst ever had. If I could returned all the ring products I would. The Neigbor app or whatever you call it is garbage, it automatically deletes all my posts since a year ago, ring support nor the app doesnt care enough to resolve the issue. When I see neighbors posting real criminal activities, some also gets deleted for no reason... if this only happened to me I will say it’s my issue, but I’m seeing more people and my neighbors experience this ridiculous issue. It’s probably a bug on the stupid app that auto deletes users posts....
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03-12-2020 03:30:14
- B
I'm having the same problem!!! I've posted under 3 separate categories, changed the wording in my post, replied to the Ring Teams denial emails, and nothing happens. Listen, this is important, the denial emails come from a NO-REPLY email address. I know it says to reply to them, but you can't!! Go to neighborssupport@ring.com or communityalerts@ring.com. I just spoke to someone at Ring and they say they are going to fix this problem.
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11-12-2020 03:15:31
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- R
Same issue - posted videos of people attempting to steal packages and Ring deletes the posts. I suspect they've been sued by someone caught on camera and now have a policy to delete everything. I've even tried posting a positive video and been told it's outside Ring neighborhood guidelines. I used to like ring when they first came onto the market. Now that they've become popular their customer service stinks (25 minutes to get someone on the phone) and generic emails to questions about delivery status/delays and technical inquiries.
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30-12-2020 11:08:39
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- B
They've taken down so many suspicious videos that ive tried to post in my neighborhood. I wrote to the email provided and this was their response "We’ve reviewed your post, and we feel that it’s not quite right for Neighbors. We recently made changes to our Unexpected Activity category based on feedback from the community about what posts are most useful. The type of incident you are reporting is no longer permitted on the app. We appreciate your effort to engage your community. We understand that each incident is different and local context matters, however we have one set of Community Guidelines that all users must follow. Your feedback is important to us; the community guidelines will continue to evolve as we figure out what information users want to see." What's the point in having a community outlet to make our neighbors aware of what's going on when they won't allow us because it doesn't follow the "guidelines"? Every neighborhood is different and there should be flexibility as to what is appropriate with the guideline. I may have to take my business elsewhere. What's the point in giving my money to a company that takes that away from us? I'd rather put my money into a security company that allows us to be safe.
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23-02-2021 04:51:00
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- M
Sorry to hear about this, neighbors! If you would like more details on why your post was removed, please reply to the automated email you received about your post removal. This will get you in touch with our team that monitors the Neighbor’s app, and they can provide more information on why the post was not allowed. Please allow 2-3 business days for a reply, and review the [Neighbors Community Guidelines](https://support.ring.com/hc/en-us/articles/115004851266-Neighbors-by-Ring-Community-Guidelines) to see what types of posts are allowed.
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29-03-2021 10:24:55
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G@Marley_Ring I hate to say this but your response makes no sense since other mods have replied with the same answer you just gave. I'm new to this side of ring and came here to find information. I think I see what I suspected, that there are no clear rules as to why a post is removed and thus its subjective.
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04-04-2021 02:14:50
18The Neighbors app has really turned too crap with being too restrictive and overbearing in regard to who is monitoring whatever they consider to be community standards. I have yet to have one post remain on the board since they have tightened their standards. These have been some serious reports too. Of wreck less drivers in the community. A Forrest fire nearby my home that went two days before it could be contained. And other events I’m sure neighbors would have liked to know about. I too received letters initially from them, replied to those emails only to get more canned responses. With no real substantive response as to why it was removed. Reminds me a lot of AOL chat rooms back in the day where anyone could be a terms of service monitor and boot someone. Ring should seriously re examine their move here.
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15-04-2021 02:11:48
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Marley_Ring
Sorry to hear about this experience @username1978! Of course, we take the security and privacy of our neighbors seriously, and we intend for an efficient experience in notifying your neighborhood of activity. Users of the Neighbors by Ring app are able to flag comments or posts deemed as inappropriate. Once flagged, the comment or post will disappear from your local feed and will be sent to our moderation team for a secondary review. Depending on certain factors, a post might fall out of the Guidelines. To ensure your posts are meeting all the proper criteria, check out our [Ring Neighbors Community Guidelines](https://support.ring.com/hc/en-us/articles/115004851266-Ring-Neighbors-Community-Guidelines). I hope this helps! 
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28-05-2020 03:49:37
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