Annual charge for monthly subscription
I just renewed my Ring subscription, after receiving an email stating that my previous card had expired. Because of this, my subscription had expired when checking online. I took the opportunity to switch from an annually charged subscription to a monthly charged. However, this morning I checked my card statement and it appears I have been charged the annual fee, rather than the monthly fee chosen. Can you please sort this out?
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24-09-2020 07:05:38
Responses (7)
- C
@Francoisgs If you cancel your Ring Protect plan, you will lose access to any saved videos, as well as access to the features listed here: RPP Features – Ring. That web page will show you which features are provided under the Basic and Plus plan, so you can see which features you would lose if you were to cancel your plan. Canceling a Ring Protect plan does not impact your access to your Ring app or Ring account.
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13-03-2024 02:24:23
FThank you Caitlyn, I understand we are ll doing business to mak money but let’s be honest , your cost of providing the Prtect plan did not had a major increase in contrary the cost of digital went down and your yearly increase of 25% over for me is not acceptable to an already customer . Am sure you have read all the complaints lately and customers losses for Ring , in fact, myself was planning to recommend your services to neighbours and family but if every year you increase so badly, I cant honestly provide my recommendation to anyone around me in contrary . It is a sad issue as you started very well but your strategy to increase will destroy a what could have been long term products services. thank you
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16-03-2024 04:35:46
UAgreed. I used to recommend Ring to friends, now I actively recommend against looking at Ring as an option. There are so many alternatives, Doorbells that have SD card slots and no subscription. Cameras that are sub £/$/€XXXX that come with pan and tilt and solar panels that again come with an SD card slot and some even have free cloud upload. I’m slowly ditching my Ring Cameras. I have ditched my subscription.
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16-03-2024 10:00:40
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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09-05-2024 05:11:21
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Francoisgs
If I cancel my subscription, I dont mind to lose previous videos but will that interfere with my system access??
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12-03-2024 03:31:42
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