Annual charge for monthly subscription
I just renewed my Ring subscription, after receiving an email stating that my previous card had expired. Because of this, my subscription had expired when checking online. I took the opportunity to switch from an annually charged subscription to a monthly charged. However, this morning I checked my card statement and it appears I have been charged the annual fee, rather than the monthly fee chosen. Can you please sort this out?
3899 •
0 •
2 •
24-09-2020 07:05:38
Responses (7)
- D
I tried, but for whatever ridiculous reason, you’ve removed the option for chat or email so I posted on here instead. I don’t see how you can justify removing chat and email services which allow you to respond to more people than a phone call. I don’t have the time to sit on a phone at the moment. I may just cancel my subscription instead - it seems like the easier option.
•1
25-09-2020 06:01:01
THi @davemate23. With safety and wellness in mind, we’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. Whenever time permits, you can contact our support team by using the link in my previous post.
•0
25-09-2020 04:03:56
FHi Tom , am trying to take advantage to pay early to benefit of a lower fee (USD39… versus USD49…) but cant manage to make it happen my charge on my account is only 49??can you assist?thanks
•0
28-02-2024 11:35:35
THi @Francoisgs. Unfortunately, there is no way to pre-pay for your Ring Protect Plan. As we value our neighbors’ feedback, we’ve created a Feature Request board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!
•0
29-02-2024 04:27:21
- K
I have a Protect Basic Plan that covers my 3 single devices, I subscribed for each device on a separate occasion, gradually adding them and subscribing annually for each device, for the first device I paid annual amount and subscribed on the 7th Jan 2020, 2nd device paid annual amount and subscribed in May 2020, for the 3rd device subscribed and paid annual amount in September 2020. My yearly subscription for 2 devices shouldn’t be expired at this time? So why Ring has charged my account £75 today for all 3 devices? It’s not fair. I should be charged for 1 device at the time, just how I subscribed for them. Very unhappy customer. I won’t recommend Ring to anybody.
•0
08-01-2021 03:32:19
•
- K
I have a Protect Basic Plan that covers my 3 single devices, I subscribed for each device on a separate occasion, gradually adding them and subscribing annually for each device, for the first device I paid annual amount and subscribed on the 7th Jan 2020, 2nd device paid annual amount and subscribed in May 2020, for the 3rd device subscribed and paid annual amount in September 2020. My yearly subscription for 2 devices shouldn’t be expired at this time? So why Ring has charged my account £75 today for all 3 devices? It’s not fair. I should be charged for 1 device at the time, just how I subscribed for them. Very unhappy customer. I won’t recommend Ring to anybody.
•0
08-01-2021 03:32:19
•
- M
Hi there, @KristinaRing! When you add a new device to your account and get an additional Ring Protect Basic plan, you will be charged a prorated rate for the remaining difference in months between your new product’s inception date and the old product’s billing date (after the 30-day trial ends). This will get both products on the same billing cycle. Once the yearly plan billing date comes around again, both products will be charged for a year. Feel free to check out our help center article about subscription plans for more tips on upgrading or changing plans. I hope this helps!
•0
08-01-2021 09:26:56
•
- F
thank you Tom , In your webpage it is mentioned if we renew before 11th March 2024 we pay the old rate $39.99 but it is not happening and was told by your operator that I need to cancel my present subscription to beabe to pay old rate , DOESN’T MAKE SENSE ! or please do explain thanks here is your webpage: " What if my Ring Protect Basic subscription renews before March 11? If your subscription renews before March 11, 2024, you will be charged the previous price of £3.49 a month or £34.99 a year. "
•0
02-03-2024 08:08:04
•
CHi @Francoisgs. Ring Protect plans are automatically billed on a monthly or annual basis. Apologies for any confusion, but it’s not a manual renewal. If your billing date is before March 11th XXXX, you will be billed at the current rate. After that, you will be billed the new rate at your next billing date, whether that is monthly or annual.
•0
05-03-2024 04:22:36
FI was told by one of your operator if I want to obtain the USD39 instead of USD49 I should cancel and reapply which honestly does not make sense for an existing customer it is not the right way to thanks them. To increase I do understand the need due to cost rising but you should have a lesser rate increase for already paying customers and slightly higher for new customers. A 25% raise is a big jump to be real honest where the over cost is not major for the company to provide.
•0
12-03-2024 03:09:55
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @davemate23. To get this sorted, please contact our support team. You can give our support team a call at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring.
0
24-09-2020 07:24:40
•