Hi, we have 5 Alexa devices in the house. I want to switch all announcements off 2 devices. I have been into the Alexa app, chosen Devices, Camera, chosen the camera, opened ‘Announcement Devices’, highlighted those I do not want to receive the announcements by removing the tick…and yet they still receive the announcements. Rapidly pulling hair out. Please help as otherwise device is useless and waking kids up when we leave early in morning.
Hi @OllieToynton. Have you tried disabling and re-enabling the Ring Skill in the Alexa App? If not, I would give this a try to see if that resolves your concern. If not, you may want to contact Alexa support directly for further troubleshooting assistance on your Alexa devices that are still playing the announcements. You can contact Alexa’s Support team at 1-877-375-9365. I hope that helps!