It should be possible to use different credit cards with RING products installed at two different locations. We have our house and a rental house with RING products. The rental house financial transactions are paid for with a business credit card. Our home with a personal credit card. The web site allows changing the credit card on each individual location but erroneously sets the other location to the same credit card. Different credit cards should be allowed for different locations. Using two different accounts isn’t the solution. We need ONE dashboard for both locations, but a way to pay the RING services separately.
i second this suggestion.
… and Ring! stop making it difficult to post anything. first i need a tag which didn’t already exist so no go because it wouldn’t let me create a new one. then i need to enter a minimum # of characters so no go.
I have the same problem and request. I need to be able to monitor both locations on one dashboard, but bill each location separately.
I have residential and business RING products at two different locations - therefore need a second monitor/video recordning account. Billing option only give me the choice to enter one credit card. You should allow for another billing option (credit card) so we dont have to keep track of when our accounts are up for auto-renewal and need to go in and switch from personal credit card to business credit card. The one billing option defeats the purpose of auto-renewal.
Ring allows for ONE payment source. Just ONE!
The only thing worse than the lack of payment options is the hassle factor to call in and try and have billing resolved. The process is time-consuming, epic, and totally avoidable.
When you think you’re all smart and come up with a workaround by logging into the account, swapping the credit card on file before renewal you are doomed to fail. Ring will accept your billing to the new card but then send an email that they prorated your payment to sync with other location payments. Thus reversing your goal to have unique payments to different locations.
Calling Customer service has resulted in… 1 hr 10-minute call, 47-minute call, 11-minute call and now Billing department to contact me in 48-72 hours. Meanwhile, some locations have been billed to a client’s credit card and now require action from me to explain why this is happening, reversal of fees, accounting notes, etc.
It seems incredibly easy and admittedly I’m incredulous that a business such as Ring, owned by Amazon, doesn’t have this worked out. Each year, the same problem is only compounded when you add locations that require their own billing option.
Some suggestions for the development team:
A) Allow for multiple payment sources. The end-user can select their source or creates a default payment method. THEIR choice.
B) Allow for 3rd party payments. Paypal, Venmo, Apple Pay, Amazon pay, etc.
C) RESPECT PAYMENTS MADE. DO NOT SYNC PAYMENT DATES! Allow the end-user to log in and force payments. Take it as face value. Let accounts pay early, on a different schedule, or whatever. Unique billing dates are helpful for a variety of reasons. Just let the payments be what they are or if you insist GIVE the OPTION to sync billing dates with other locations.
And yes, I’m aware that a workaround is to create unique accounts for each location and then share access. Sure, a unique log-in would solve the billing issue but creates a host of other management issues and a clunky fix just to avoid the avoidable billing problem. Ring, I implore you, please take this up with the development team. Allow customers to manage accounts by paying with more than one payment type!
Lastly, it’s borderline shady to not have a customer service email address or even contact form option for a customer to reach out to Ring. Let your customers help Ring to become a better product. Lack of contact options is doing Ring and your customers a disservice.
I have a similar issue with Ring. There are no other payment options other than credit card. In India, vendors have to comply with RBI (Indian Central Bank) guidelines that mandate 2FA for credit cards. Ring.com is not compliant to these guidelines. Netflix and Google are compliant. Apple has allowed other modes of payment for their subscription. Why Amazon/Ring.com does not have such facility? I have spoken to Ring.com customer service on this issue but to no avail. I get a standard answer that they are going to look into it and blame it on the bank. Currently my Ring Protect plan has been discontinued by Ring as they payment did not go through due to the above reasons. What is the way forward? This would impact all Indian customers. Please come up with other payment options other than credit cards, like in the care of Apple or be RBI guidelines compliant like Netflix and Google.
Why would Ring offer payment options for a country it doesn’t provide service in?