All Ring devices say “unresponsive” in Alexa app

No matter what i do, in the Alexa app my ring control unit, door/window switches, and water sensors all say unresponsive. But they all work correctly (with Alexa and without). Ive removed them all and re-added them, removed and re-added the Ring skill, etc. this started fairly recently.

Hi @aaciii. Thank you for trying those troubleshooting steps to try and resolve your concern. The order in which these steps are done can make a difference. Follow these steps:

  • Disable the Ring Skill in the Alexa app.

  • Remove the Ring devices from the Alexa app.

  • Uninstall the Alexa app and reboot your phone.

  • Install the Alexa app, add the Ring Skill, and discover your Ring devices.

This Help Center article will provide directions on how to do some of the steps I have mentioned. Let me know if the steps in this order helped fix your concern. Thank you.