Hi, I’m in the uk and this week all my ring cameras are offline, I’ve managed to get my floodlight camera to reconnect but only for a minute or so, my doorbell and stick up camera and my chime aren’t reconnecting anymore, I’ve changed isp and exactly 1month later nothing connected anymore, anyone have any tips please, I’ve turned my Wi-Fi off and back on, but nothing has worked
Hi, Sorry I have no answers - I came here with the same problem.
I am out of town for an extended period and both my doorbell and my spotlight wired cam went offline. My power is on and other wifi devices are all working.
I read that someone else was told by Ring rep. that if connection is lost, unit will only look for WiFi for TEN MINUTES. If nothing found in that time, it is permanently offline until re-setup.
This actually makes these devices useless!
I was wondering if the power was cut off from the Spotlight cam then started again, will the camera then look for the wifi?
EDITED to add: All of my cameras have been off line for almost two days YET I am still get notices for Motion Detected! RING do you care at all about the quality of your products? I have read that this issue of not reconnecting after outage has been going on for a couple of years, at least. Seems like it would be an easy firmware fix to have the cameras continue to look for the programed WiFi connection.
Also interested in this thread. My wired spotlight pro has disconnected for the second time. Both were when the temps got to -10 to -15 degrees.
I get the issue if it were battery operated but It is hard wired so there should not be a power issue.
The first time is came back on in an few hours by itself. This morning it has not reset and the temps are back up in the 10’s
This is a camera that is 25 feet in the air and 2 hours from me on a rental unit parking lot. I can’t just “push the reset button” every time it’s happens.
WiFi signals are strong with an eero 6 running a 4 pod mesh system. It shows no outage and all other devices are running and connected.
I have another new one still in the box to install on the back of the unit but may look for something else. This will be a disappointment if it continues:(
Appreciate any thought or fixes someone may have
Hi neighbors! If your Ring devices don’t automatically reconnect after a wifi or power outage, you would need to manually reconnect them which does involve accessing the device itself. If your Ring devices are disconnecting from the wifi frequently and not reconnecting, I would recommend reaching out to our support team when you’re able to troubleshoot with your device. They can take a more in-depth look and find a working solution. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
There is a serious flaw with the Ring Security Cameras. If there is a power outage or the power is turned of for any reason they do not reconnect. The Ring Doorbell does reconnect, thankfully but the security cameras don’t reconnect until manually reconnected by pressing the reset button on the cameras twice! It is surprising that there isn’t an automatic attempt to reconnect every so often or a method of reconnecting via the app. These security cameras cannot be relied on if you are away from home and there is a power outage; making them extremely vulnerable as a security device!!! Ring/Amazon really need to sort this out urgently.