Amazon Alexa + Ring
`Alexa, show the front door` not working on TV
I have a Ring Doorbell Pro and it seems to be working correctly everyplace but showing on my Sony XBR75. I can tell Alexa to show the front door on an Echo Show 5. Works as expected. Also have no problems with the Ring App on my iPhone. When I tell my Echo Dot to show the front door, Alexa responds with "Ok" and I see my TV go to a page that says "Waiting for Ring.Com....". After a few seconds the screen disappears and my TV goes back to what it was showing before I issued the command. The TV has is using an Amazon Fire Stick 4k. TV is connected via WiFi. Does anyone hve any idea on what could cause this and/or how to troubleshoot it?
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09-12-2019 04:49:02
Responses (23)
- R
I discovered that another was interferring. I can't tell you why, just that when I have the HDHomeRun app installed I cannot get Alexa to show a Ring camera. When I uninstall the HDHomeRun app the Ring shows fine. You may need to try uninstalling your apps one-by-one until you find the culprit.
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04-01-2020 03:03:02
- R
It seems odd to me that another app was the culprit for me. The HDHomeRun app doesn't even have to be running - just installed. I can duplicate the issue on my setup 100% so I'm confident there's a conflict between the Ring app and the HDHomeRun app. For the time being I am installing and uninstalling the HDHomeRun app as-needed. It's a pain to uninstall apps, but I suspect you'll find the culprit on your setup by uninstalling each app one-by-one. Try to show your Ring camera and if it doesn't work just reinstall the app and move on to the next one.
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07-01-2020 12:07:34
- F
I found the same on all fire sticks in the household on initial setup (They showed waiting for ring.com and had a short burst of mic feed before hanging) but after unplugging each firestick for 30sec. They now work fine. (One of them took 2 attempts) I don’t know if simply restarting the firestick would have the same effect or if you need a complete power down of each. Hope this helps!
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18-03-2020 10:48:39
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JI managed to get this working as per suggestion below. Had to keep the firetv remote running and synced as I use harmony remote. But once I had the old fire remote working and tested with the mic everything works. Problems is if I remove the batteries and dnt use, then from door keeps saying waiting on ring. Com and quits.. [https://www.reddit.com/r/Ring/comments/e6a805/ring\_wont\_connect\_to\_firetv/?utm\_medium=android\_app&utm\_source=share](https://www.reddit.com/r/Ring/comments/e6a805/ring_wont_connect_to_firetv/?utm_medium=android_app&utm_source=share)
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13-04-2020 04:43:19
SI have the exact same issue, ring app starts for a second then goes back to the home screen. I used the remote technique, it seemingly worked, but it always goes back to the problem in the end
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19-04-2020 05:22:55
SSame issue being discussed on the Amazon Forums here: [https://www.amazonforum.com/s/feed/0D54P00007JLVjz](https://www.amazonforum.com/s/feed/0D54P00007JLVjz)
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22-04-2020 11:40:35
RHi, can I just say that unplugging my firestick from power supply (TV USB port for me) worked. I’ve had the same error for ages where when I asked Alexa to show front door, my TV gets stuck on loading Ring.com page. Update: stuck again. It worked only once. My setup: LGTV, ring pro, Amazon firestick, echo dot
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28-04-2020 07:42:28
SI also have a Harmony remote and cannot get Ring to show via an echo dot command until I 'wake' the Fire TV remote with any press, then it works without fail. It is so irritating that you need to do this, particulary when I have an automation that shows the camera feed on my TV when my doorbell detects motion (a Sonos speaker ask my dot to 'show the front door'), it works flawlessly, but the camera feed never shows unless I've 'woken up' the Fire TV remote first!
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28-04-2020 12:59:35
- O
I have the same exact problem. Has this not been solved yet? I've tried literally everything and nothing helps, the only thing which "temporarily" helps once or twice a day is if I turn on and off the box with USB and ADB debugging but then after a few minutes it stops working again. I really hope they find a solution soon, I can see by the date of this post that it's a few months old now and nothing seems to have been done, why is that I wonder?!....
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18-07-2020 11:22:36
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RIt looks like this problem is caused by the Fire Stick timing out and going to sleep. Your echo doesn't seem to be able to wake up the Fire Stick. To see if this is the cause of your problem, just press a button or two on your Fire Stick remote control. Then tell Alexa to show the front door.
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18-07-2020 02:53:19
OIs that solution the official solution? Cause it doesn’t work on mine unfortunately. I’ve really tried everything I think and from what I can read around the Internet, the Amazon forums etc, there’s still a lot of people having issues with this.
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18-07-2020 03:07:20
RIt's what 'officially' works for me. You would have to make sure the Fire Stick on your TV is connected to the Echo device. I forgot what that's called. Keep in mind, my Ring was working when I posted this question - I had set everything up and saw it all work. But after leaving things alone for some time it would no longer work when asked to "Show the front door". If you've never gotten it to work in the first place you may be dealing with a configuration issue on your Echo device. Open the Alexa app and connect your Fire Stick to the Echo.
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18-07-2020 03:49:22
EI'd have to try this through my Fire cube. I don't have it connected right now. But it seems like the app is being optimised and turning it off in the background. There may be a way to change this like an Android phone. Also, sometimes if you can lock an app open in the background like an Android phone. My echo shows all work quick and fine. They even come right on with a doorbell press too. But I haven't tried this with my Fire cube yet. If I get a chance I'll try and see if I can get it to work. Hope this helps.
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18-07-2020 04:36:04
GI'm having this same problem for a while now. Even upgraded to the doorbell 2 because support told me it would fix the issue. I can be watching my fire stick 4K and it will not work until I press a button on my original remote, then it will work with my echo. It started doing this after all the ring stuff got hacked and hasn't worked since.
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18-07-2020 05:04:52
- B
This is happening to me on echo show. I don't have a firetv on this tv so that isn't a possible solution.
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13-12-2020 09:49:14
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saaron99
I have this same problem. I started happening in the last couple months. Prior to that it worked great for me every day. I've tried disabling the skill and re-enabling it. No luck. I have 15 ring cameras and multiple echo/fire-tv combos. I get the same result on all of my tv sets.
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04-01-2020 01:06:03
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