Amazon Alexa + Ring
Alexa routine works but not the actual motion
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05-12-2023 12:22:56
Responses (3)
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07-12-2023 11:00:22
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08-12-2023 06:41:54
Hi, I’m having the exact same issue - I contacted Amazon & Ring and they both point the finger at each other. I’ve updated the app, deleted, recreated, changed bulbs etc. Still no joy I even tried the garden camera with motion to see if it would bring the lounge light on and it does not it seems this has been an on going issue for a while
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23-01-2024 03:39:25
Hi @Lynx7. It’s important that both the Ring app and the Alexa app are updated, as the Alexa app is what is controlling the Alexa Routines. If your Ring devices work properly on their own, that does point to the issue being within Alexa. You’re welcome to share a screenshot of what your Alexa Routine looks like and I can see if there’s any changes I might suggest. I am also not sure which light bulbs you are using, and how compatible those are with Alexa.
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24-01-2024 06:06:15
Hi @Lynx7. I am happy to chime in. A Ring Bridge will not work with third-party smart lights. The Bridge will only work with Ring Smart Lights. As Caitlyn mentioned, if your Ring devices are working correctly and just the lights are not turning on with the routine, then it is something to be looked into by Alexa support, or it might also be a limitation issue with the smart lights you have.
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07-02-2024 05:48:35
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Tom_Ring
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06-12-2023 06:25:43
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