Amazon Alexa + Ring

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U
Alexa rings but cannot answer door: Device not found?
troubleshooting
amazon-alexa
Hi there, I have just bought the classic ring door-bell integration and am trying to make it work with Alexa. I have set it up with Alexa, so that it will inform me when somebody rings. That works fine. Alexa also lists the device in the Alexa app under devices. However, I cannot get it to open a voice channel to the door nor unlock the door. Alexa claims that it doesn't know the device. The conversation will go sth like this (from memory and translated from German): Alexa: "Somebody has rang at ". Me: "Alexa, speak with " Alexa: "Sorry, I cannot find a device or contact called " Me: "Alexa, unlock " Alexa: "Sorry, I cannot find a device or group called " Me: "Alexa, what devices are connected?" Alexa: "This feature is not yet supported" - The device is configured as both in Alexa and in Ring. - I have removed skill and device and re-added it. - The device configuration in Alexa suggests to start with "Alexa, speak with ". - I can open and answer the door using the app. - Alexa can access the internet to play music or answer questions. - I have tried different words for but couldn't get it to work. Any ideas, what else I could try?

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21-11-2023 02:08:23

Responses (3)

T
Hi @user67533. It sounds like you may need to reboot your Amazon Alexa device. You can find informataion on this [here](https://www.amazon.com/alexa-help-resources/b?ie=UTF8&node=21576560011).

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24-11-2023 04:36:08

U
I did several reboots. I removed and readded the device and skill multiple times as well.

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25-11-2023 09:34:25

T
Hi @user67533. For this concern, I would suggest following up with our support team, since rebooting your Alexa did not correct this issue. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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28-11-2023 04:19:59

S

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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28-12-2023 04:20:26

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