Hi @user27627. Try walking through the steps listed [here](https://support.ring.com/hc/en-us/articles/360048169011-Helping-Your-Ring-Devices-Work-With-Alexa) to ensure your Ring and Alexa integration is set up correctly. I'd also recommend unlearning and relearning the Ring Skill in the Alexa app. Lastly, make sure your Alexa and Ring app are fully up to date, and check if your Alexa devices need to be updated. If this issue persists after checking the above, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.