We’re new to Ring, and have just installed a wireless doorbell today. Only issues is that when it rings it’s not being announced by our Alexa show. I’ve gone through the set up (turning on ‘Doorbell Press Announcements’ in the Alexa app and making sure Comms are enabled and do not disturb is off). If I ask Alexa to show me the front door she can. Can anyone advise any other steps I can take please? (I’ve uninstalled the Ring from the Alexa app and reinstalled it again!) Thank you!
Hi @user51091. I’d recommend reviewing the steps here to ensure the Doorbell Announcements are set up properly. Next, check the audio settings on your Alexa device to make sure the volume is not turned down. If the announcements are still not working, try unlearning the Ring Skill in the Alexa app and relearning it.
If this issue persists after trying the troubleshooting steps above, please give our support team a call at one of the numbers available here for more assistance. If you are outside of the US, please visit here to see how to contact support.