Alexa No Longer Remembers Most-Recent Ring Recording

I have the Ring 3 doorbell, and I use Amazon Alexa to view front-door activities, by means of my Echo Show. When the doorbell button is pressed, the front-door image appears on the Echo Show. I can also ask Alexa to show me the front-door image. Until recently, I could ask Alexa to show me the most-recent activity at the front door. In recent days, however, Alexa will no longer show me the most-recent activity. When I make that request, Alexa says “Searching clips from front door.” Then she says “the recording has removed.” If I check in the Ring App (on my phone), I can clearly see that the recording has NOT been removed from the Ring App.

This problem has been going on for several days. A search of the internet revealed one other person reporting this same issue in the same time frame. No solution was mentioned.

Although this problem seems to be with Alexa, I thought I’d ask this Ring forum for help, in case anyone here has seen this problem and has a solution.

Thank you for posting this I am in the same situation. Glad you posted and now I know I am not alone. Did you call tech support yet?

Hi neighbors! If you find that the integration between Ring and Alexa suddenly isn’t working, you can find some troubleshooting steps in our Help Center Article here. I’d suggest following those steps to make sure the integration is working properly. If that doesn’t fix it, you can follow the link at the end of the article to contact Alexa’s support team. You can also give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:

Alexa today is saying “Sorry something went wrong”. Did you ever find a solution or check if your device is stating something different from the other day?