Alexa issues

[cjss86]

Hi

I recently sent up the new ring wired doorbell and linked it up with my alexa show 5. I can get motion notifications and see live feeds etc. Im having issues with the two communication with it as i can hear visitors to my door on it but they can’t hear me. I ask alexa to speak to the front door etc but it just doesn’t work???

But i can speak when out and about via the ring app and that works fine.

I have tried re-pairing the devices and still no luck.

Has anybody else experienced this and if so how did they resolve it?

thanks in advance

[Marley_Ring]

Hi there, @cjss86! It sounds like you are doing everything correctly here. You will see in our help center article, there are a few commands that will initiate two way audio. Check out the tips there to see if they work for you.

If none of those methods or troubleshooting steps work, try removing and re-adding the Ring skill to the Amazon device/ app. Please also ensure that your Alexa device is within range of your router’s wifi signal. Feel free to let us know how this goes!