H
Alexa does not chime when Doorbell Plus pressed
battery-video-doorbell
cs-support
notifications
amazon-alexa
I have my Alexa (Echo and Show) set up to chime when my Doorbell Plus is pressed. I also have a Spotlight Cam. Due to the way I have these cameras positioned, ideally I’d have the Spotlight Cam detecting motion, triggering the Doorbell to start recording, however, when I turn this setting on, it prevents the Doorbell from creating a notification/alert of my Alexa devices. If I delink the Spotlight Cam and the Doorbell, the Doorbell alerts work just fine. But having them linked causes issues. Is this a known issue? Are there any work around a? Thanks!
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21-07-2023 06:56:32
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Justin_Ring
Hi @Hpb. Try disabling the Ring Skill in the Alexa app and enabling it again to see if that helps. This Help Center [page](https://support.ring.com/hc/en-us/articles/360050373832-What-to-do-if-your-Ring-and-Alexa-Features-Stopped-Working-) will show you how to do so. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) to further investigate. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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26-07-2023 09:27:25
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