Alexa does not chime when Doorbell Plus pressed

Products Ring Integrations Amazon Alexa + Ring
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1

I have my Alexa (Echo and Show) set up to chime when my Doorbell Plus is pressed.

I also have a Spotlight Cam.

Due to the way I have these cameras positioned, ideally I’d have the Spotlight Cam detecting motion, triggering the Doorbell to start recording, however, when I turn this setting on, it prevents the Doorbell from creating a notification/alert of my Alexa devices.

If I delink the Spotlight Cam and the Doorbell, the Doorbell alerts work just fine. But having them linked causes issues.

Is this a known issue? Are there any work around a?

Thanks!

2

Hi @Hpb. Try disabling the Ring Skill in the Alexa app and enabling it again to see if that helps. This Help Center page will show you how to do so. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available here to further investigate. If you are outside of the US, please visit here to see how to contact support.