Alexa ask Vocal Code even if not enabled

Products Ring Intercom
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1

As stated in subject, I’ve successfully setup my Ring Intercom about 3 weeks ago. I’ve successfully connected Echo Dot with Alexa Skill and I can unlock my front gate.
Last 3 days, all of a sudden, when I ask Alexa to unlock she asks me my Vocal Code.
Here’s my try until now:

  • Setup Vocal Code, ask Alexa, answer to Vocal Code and successfully unlocked my gate
  • Enable/Disable Vocal Code, Alexa keep asking for it
  • Uninstall Alexa Skill and re-install

None of this, apart from setting Vocal Code, make Alexa working as before.

Thanks for any hint

2

Hi @Marcodika. Welcome to the Ring Community!

We’d be happy to take a closer look at this with you. Could you let us know which brand and model of Intercom it is you’re using? We look forward to hearing back from you.

3

Hi Sam, thanks for answering and for the warm welcome!
My intercom is a Elvox 7100 (black if this is relevant).

4

Rebooting my home router seems to solve. Now it’s back working as it should.